Find answers to common questions about buying commercial kitchen equipment. Learn about warranties, delivery, installation, financing, and more.

FAQs About Buying Commercial Kitchen Equipment

Whether setting up a new commercial kitchen or upgrading your existing setup, choosing the right equipment is crucial to your business’s success. At Melbourne Refrigeration and Catering Equipment, we’ve been guiding hospitality businesses since 1984. Below are answers to frequently asked questions to help you make an informed decision when buying commercial kitchen equipment.

1. When choosing hospitality equipment, what do I need to consider?

When buying commercial kitchen equipment, you should consider factors such as the size and layout of your kitchen, energy efficiency, compliance with health and safety standards, the durability of the equipment, and your menu requirements.

You should also factor in after-sales support and warranty coverage. At Melbourne Refrigeration and Catering Equipment, our experienced staff can guide you through all these considerations to ensure the best outcome for your business.

2. Can I physically see the equipment before ordering it?

Absolutely! Our showroom is located at 15 Station Street, Dandenong, Victoria 3175. We showcase a wide range of hospitality and kitchen equipment.

When buying commercial kitchen equipment, seeing the products in person can help you better understand the size, quality, and functionality. Our highly trained staff are available on-site to offer professional advice and answer your questions.

3. Do you provide a warranty on the equipment?

Yes. All our products are fully backed by manufacturer warranties, giving you peace of mind when buying commercial kitchen equipment from us. We only stock reliable brands that meet Australian standards, and we’re committed to supporting you long after the sale.

4. What brands do you stock?

We stock a broad range of leading hospitality equipment brands including:

• Skope
• Roband
• Arneg
• Washtec
• Waldorf
• Zanussi
• Garland
• Blue Seal
• Convotherm
• Scotsman

These trusted names ensure quality, durability, and performance across every category of commercial kitchen equipment.

5. Do you offer project consultation and installation services?

Yes. From the initial design phase to installation and completion, our expert team is here to manage your entire project. We collaborate with architects and consultants to meet all your commercial kitchen and bar fit-out needs.

Whether you’re buying commercial kitchen equipment for a small café or a large hospitality venue, we tailor our service to suit your project.

6. Can someone visit my premises to discuss my needs?

Yes. We offer obligation-free site visits. One of our knowledgeable team members can attend to your premises to understand your specific requirements and recommend the right solutions. We aim to add value to your project with our decades of experience in commercial kitchen equipment supply and installation.

7. Do you offer flexible financing options?

Yes, we provide a flexible funding solution tailored to the hospitality industry. Our financing option helps you own the equipment from day one, unlike traditional rental models. Benefits include:

• No hidden costs
• No balloon payment at the end
• Claim GST upfront
• Fast approval process
• Customisable funding options

If you’re buying commercial kitchen equipment but want a budget-friendly solution, ask us about financing options that work for you.

8. Do you ship across Australia?

Yes, we ship Australia-wide. Contact our sales team for accurate shipping rates based on your location and equipment selection. Whether you’re located in metropolitan Melbourne or regional areas, we ensure timely delivery of all hospitality equipment.

9. What categories of commercial kitchen equipment do you offer?

We offer an extensive range of hospitality equipment, including:

• Commercial Refrigerators and Freezers
• Ovens, Stoves, and Grills
• Food Preparation Equipment
• Dishwashers and Sanitation Systems
• Beverage Equipment
• Display Cabinets and Serving Counters

We are your one-stop destination for buying commercial kitchen equipment to suit all hospitality venues.

10. What are your trading hours?

Our trading hours are:

• Monday to Friday
• Sales/Service: 9:00 am – 5:00 pm
• Admin: 8:30am – 3:30pm
• Saturdays: By appointment only (Please call during the week to arrange)
• Closed on Public Holidays

11. How do I contact Melbourne Refrigeration and Catering Equipment?

You can reach us through the following:

• Phone: (03) 9794 8627
• Email: sales@melbournerefrigeration.com.au
• Address: 15 Station Street, Dandenong, Victoria 3175

If you have questions about buying kitchen equipment, don’t hesitate to get in touch.

12. What makes Melbourne Refrigeration and Catering Equipment different?

Since 1984, we’ve helped thousands of hospitality businesses across Victoria by providing:

• Professional advice and support
• Reliable, high-quality kitchen equipment
• Full project management services
• A wide selection of trusted brands
• A commitment to excellent customer service

Our knowledgeable team brings expertise, creativity, and a customer-first approach to every project. When you choose us, you’re not just buying commercial kitchen equipment — you’re partnering with a team that cares about your long-term success.

13. What should I know before buying commercial kitchen equipment for the first time?

Before purchasing commercial kitchen equipment, consider your kitchen workflow, available space, energy consumption, future scalability, and compliance with local health and safety standards. Also, speak with experts, like the team at Melbourne Refrigeration and Catering Equipment, to avoid costly mistakes and ensure you select the right equipment for your needs.

14. Do I need to install the equipment myself?

No. Many of our products include professional installation as part of the service, especially larger items such as ovens, refrigeration units, and dishwashers. When buying commercial kitchen supplies, we recommend discussing your installation needs with our staff—we’ll ensure your equipment is properly set up and ready for use.

15. Do your products meet Australian compliance standards?

Yes. All equipment sold by Melbourne Refrigeration and Catering Equipment complies with relevant Australian safety, energy efficiency, and food handling regulations. When buying commercial kitchen equipment, choose compliant products to avoid future legal or operational issues.

16. Can I get advice on planning my kitchen layout?

Yes. We provide expert consultation from design to installation and can help plan your commercial kitchen for maximum efficiency and compliance. If you’re purchasing commercial kitchen equipment for a new kitchen or renovation, our team will work with your architects, consultants, or contractors to design a workflow that suits your needs.

17. What kind of maintenance do commercial kitchen appliances require?

Commercial kitchen equipment requires regular cleaning, servicing, and preventive maintenance to ensure optimal performance and longevity. We recommend scheduling professional servicing as per manufacturer guidelines. We are happy to guide you on the maintenance schedule for every product you purchase.

18. Do you offer support after purchase?

Yes. We pride ourselves on our after-sales service. Our support team is available 24/7 to assist with warranty issues, servicing needs, or technical questions. When you choose us to buy commercial kitchen equipment, you’re backed by decades of ongoing customer support.

19. How long does delivery usually take?

Delivery times vary depending on product availability and your location. Most in-stock items are dispatched promptly, and we’ll provide a clear estimate at the time of purchase. If buying commercial kitchen equipment for a time-sensitive project, speak to our team about express delivery options.

20. Is it better to buy new or second-hand commercial kitchen equipment?

New equipment offers the latest features, energy efficiency, a full warranty, and a longer lifespan. While second-hand can save money upfront, it often lacks a warranty and may require more maintenance. If you’re unsure, we can help you weigh the pros and cons depending on your business needs and budget.

21. Do you offer equipment suitable for mobile food businesses or food trucks?

Yes. We stock compact, efficient, and mobile-friendly commercial kitchen equipment perfect for food trucks, pop-ups, and catering vans. Let us know your setup and power requirements, and we’ll recommend suitable options.

Ready to Get Started?

Visit our showroom in Dandenong or request a site consultation to explore the best options for your kitchen. Whether opening a new venue or upgrading existing equipment, Melbourne Refrigeration and Catering Equipment is your trusted partner for buying the best commercial kitchen equipment in Australia.