Running a successful hospitality business requires more than just great food and service. One of the most important investments you’ll make is in reliable, high-quality catering equipment. At Melbourne Refrigeration and Catering Equipment, we’ve been a trusted supplier of catering equipment in Melbourne since 1984 — serving everyone from international hotels and major pubs to local cafés and takeaway shops.

With over 40 years of hands-on experience, we’ve seen it all. This FAQ guide is designed to help you get all the answers you need before purchasing your next piece of commercial catering equipment in Melbourne.

About Best Catering Equipment in Melbourne

1. Who is Melbourne Refrigeration and Catering Equipment?

We are a long-standing, Melbourne-based supplier of commercial catering equipment. Since 1984, we’ve worked with businesses of all sizes across Victoria and beyond. What sets us apart is our deep industry knowledge, developed through decades of real-world experience working alongside chefs, restaurateurs, and business owners in a wide range of hospitality settings.

Whether you’re opening a brand-new venue or upgrading your existing kitchen, we offer more than just equipment — we offer insights, customised solutions, and a genuine partnership. Our team is trained to understand the day-to-day challenges of running a commercial kitchen, and we use that knowledge to help you succeed.

2. Why choose us for catering equipment in Melbourne?

We’re more than just a store. Here’s what makes us the go-to supplier for catering equipment in Melbourne:

✅ Expert Guidance: Our team doesn’t just sell products — we provide tailored advice to ensure you choose the right equipment for your space, budget, and goals.

✅ Full Project Support: From layout planning to product selection and installation, we guide you every step of the way.

✅ Industry-Backed Experience: We’ve helped set up everything from 5-star hotel kitchens to family-run takeaways.

✅ Top Brands and Warranties: We stock leading brands and every product comes with a manufacturer’s warranty for peace of mind.

✅ End-to-End Service: Need help after purchase? We offer responsive after-sales support and can send out trained technicians to fix issues quickly.

3. What types of catering equipment do you supply?

As one of the leading suppliers of catering equipment in Melbourne, we offer a full suite of equipment for commercial kitchens, including:

• Refrigeration: Commercial fridges, freezers, display units
• Cooking Equipment: Ovens, deep fryers, grills, cooktops, combi ovens
• Food Preparation Tools: Mixers, food processors, slicers
• Washing Equipment: Commercial dishwashers and glasswashers
• Bain Maries and Food Warmers
• Hot and Cold Display Cabinets
• Stainless Steel Benches, Shelving & Sinks
• Beverage Machines: Coffee machines, blenders, drink dispensers

No matter your business type, we have the right catering equipment in Melbourne to streamline your workflow and boost productivity.

4. Do you offer on-site consultations?

Yes! We can arrange obligation-free visits to your premises. This is a great way for us to assess your space, listen to your needs, and recommend the most suitable catering equipment setup. Whether you’re building from scratch or upgrading existing systems, we can bring practical, space-saving and cost-effective ideas to the table.

5. Can I visit your showroom?

Absolutely. Our showroom, located in Dandenong, Melbourne, is the perfect place to browse our extensive product range and speak directly with our experienced staff.

📍 Showroom Address:

15 Station Street, Dandenong, Victoria 3175

🕘 Opening Hours:

• Monday–Friday: Sales/Service 9:00am – 5:00pm
• Admin: 8:30am – 3:30pm
• Saturdays: By Appointment Only
• Closed on Public Holidays

6. Do you ship catering equipment across Melbourne and Australia?

Yes. We provide Melbourne-wide and Australia-wide shipping. If you’re outside of Melbourne, simply contact us for a shipping quote. Our team will work with you to ensure timely delivery and safe handling of all products.

📦 Contact us for a customised shipping price.

7. Is your equipment covered by warranty?

Yes. All our catering equipment is covered by full manufacturer warranties, giving you the confidence that your investment is protected. These warranties vary by product and brand, but we’ll always explain the terms clearly so you know exactly what’s included.

8. What happens if my equipment breaks down?

We’ve got your back. We can arrange for qualified service technicians to attend your premises and fix the problem as quickly as possible. Our goal is to keep your business running smoothly with minimum downtime.

9. Do you offer customer support?

Yes. Our support team is here 24/7 to assist with any questions, technical problems or service requests. We take pride in providing not just great products, but also dependable, ongoing customer care.

10. Is it safe to pay online?

Yes, we offer 100% secure payment systems to ensure all your transactions are protected. You can shop with confidence knowing your data is safe.

11. Can I return or exchange items?

Yes. We understand that sometimes a product may not be exactly what you expected. We offer easy returns and exchanges, provided the item is unused and returned within a reasonable timeframe. Speak to our team for specific terms.

12. Do you offer package deals for large orders?

Yes. If you are opening a new venue or refitting an entire kitchen, we can build a custom package deal to suit your budget and requirements. We are happy to work with you on bulk discounts and tailor-made solutions.

13. Who do you serve?

We supply catering equipment in Melbourne for all types of hospitality and commercial food businesses, including:

• Restaurants
• Cafés and coffee shops
• Hotels and motels
• Bars and pubs
• Aged care facilities
• Food trucks and mobile catering
• School and hospital kitchens
• Bakeries and patisseries
• Takeaway shops

Whether your business is large or small, we are here to help it run more efficiently.

14. How do I get started?

It is easy! You can either:

• Visit our showroom
• Call us on (03) 9794 8627
• Email us at sales@melbournerefrigeration.com.au
• Book an on-site consultation

We’ll walk you through product options, pricing, and help you find the perfect solution for your commercial kitchen.

15. Do you provide installation services?

Yes, we can help arrange professional installation for any catering equipment you purchase from us. Our team works with trusted technicians who understand the specific needs of commercial kitchens. We’ll ensure your equipment is set up safely, efficiently, and in line with industry standards.

16. Are your products compliant with Australian safety standards?

Absolutely. All the catering equipment we supply is sourced from reputable brands that comply with Australian safety and electrical standards. We never compromise on quality or safety. If you have specific compliance requirements (e.g., for council or food safety audits), we can help guide you toward approved products.

17. Do you offer financing options for catering equipment in Melbourne?

Yes, we can connect you with finance providers who specialise in hospitality industry purchases. That makes it easier for new or growing businesses to invest in high-quality catering equipment without a large upfront payment. Let us know if you are interested in finance, and we will assist you with options.

18. Can I upgrade my existing equipment?

Definitely! Our customers return to us when ready to upgrade to more modern, energy-efficient catering equipment. We can assess your current setup and recommend upgrades that align with your business goals and kitchen layout.

19. Do you supply energy-efficient equipment?

Yes. We supply a wide range of energy-efficient catering equipment in Melbourne that can help reduce your power bills and environmental footprint. Look for products with energy ratings or speak to our team for expert advice on eco-conscious choices.

20. Can I get replacement parts for my catering equipment?

Yes. We carry and source genuine replacement parts for a variety of brands. Whether it’s a worn-out element, a broken handle, or a faulty thermostat, we can help you keep your kitchen running smoothly with minimal interruption.

21. How do I maintain my equipment to make it last longer?

Regular cleaning, proper usage, and scheduled servicing are the keys to long-lasting catering equipment. When you purchase from us, we’ll give you maintenance tips and guidelines specific to your equipment. We can also recommend trusted technicians for scheduled servicing.

22. How quickly can I get the equipment delivered?

Delivery times depend on your location and the product availability. For most Melbourne-based catering equipment orders, we can arrange prompt delivery within a few business days. If a product needs to be ordered, we’ll give you an accurate ETA at the time of purchase.

23. Can you help design my kitchen layout?

Yes! With our years of experience supplying catering equipment in Melbourne, we’ve helped design efficient kitchen layouts for all types of venues — from compact cafés to large-scale commercial kitchens. We’ll help you get the most out of your available space with equipment that enhances your workflow and meets compliance standards.

24. What’s the best way to get in touch?

You can reach us by phone, email, or by visiting our showroom in Dandenong. If you’d like us to come to you, we’re happy to arrange an obligation-free consultation at your premises anywhere in Melbourne.

Contact Details

📍 Address: 15 Station Street, Dandenong, VIC 3175

📞 (03) 9794 8627

📧 sales@melbournerefrigeration.com.au

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Final Thoughts

Choosing the right catering equipment in Melbourne can be the difference between a kitchen that just functions and one that truly thrives. At Melbourne Refrigeration and Catering Equipment, we offer expertise and service that goes far beyond just selling equipment. We provide reliable advice, excellent support, and top-quality products designed to grow your business.

Whether you’re building from the ground up or simply replacing an old appliance, we’re here to help you every step of the way.

Melbourne Refrigeration and Catering Equipment

📍 15 Station Street, Dandenong, Victoria 3175

📞 (03) 9794 8627

📠 (03) 9794 7258

📧 sales@melbournerefrigeration.com.au

Let us help you build a better kitchen with the best catering equipment in Melbourne.